My humblest apologies for the lateness of this post. Sadly, my beloved smartphone passed away last night, and I’m in the throes of grief. Ah, Nexus 5X, we hardly knew you.
Well, okay, considering that I’d had the phone since April of 2016, I’d say I knew it pretty darn well. So did you all, for that matter, since 99% of the photos I post are taken with my phone. And I wasn’t spending (much) time weeping and wailing; I was trying to revive it.
The fatal disease in this case is the so-called “boot loop,” in which the device gets partway through booting, then starts over or shuts down–mine fell into the latter group. It’s a known hardware problem with the 5X. Apparently some component unsolders itself from its circuit board. And in retrospect, I probably should have seen this coming. The phone has been having increasing difficulty connecting to Wi-Fi for the past few months–which some websites suggest is a related issue–and the constant attempts to reconnect raise the phone’s temperature, which hastens the major component failure.
I have to give kudos to both Google and LG (the actual makers of the phone) for their handling of the situation. The Project Fi customer service representative had me do one simple test to confirm the problem, then told me that LG had extended warranty coverage to all devices that fail this way, so there would be no cost for a repair, not even shipping.
He then conferenced in an LG customer service representative and introduced us before dropping off the call. She was equally polite and efficient, confirming that the repair would be done under warranty and would take about two weeks. It took her longer to get my address into the computer than everything else combined*.
* To be fair, the address problem was not the rep’s fault, nor, really, was it LG’s. Blame the US Post Service. My zip code is shared between two cities. Companies that auto-populate the city based on the zip code using the official USPS database always get it wrong, and usually have to fight to override the default.
I’m currently waiting for LG to email me the FedEx shipping label; that should come today, I was told, but may take a little longer than usual because of the address override. Fine. What’s a day or so in a two-week process?
Because, really, two weeks without a phone? Inconceivable!
The Google rep suggested that if I have an old phone, I could temporarily activate it with Fi, but I’m not sure that’s feasible, since my previous phone was with Sprint, which didn’t use SIMs at the time. But I’ll try, because why not?
But I’m not counting on it working, so I’ve ordered a new phone. Yeah, I know. Bad timing: Google is widely expected to introduce the Pixel 3 series in October. But let’s face it, about 95% of my phone time is either listening to baseball games, sending email, or taking pictures of cats. And the Pixel 2 camera are still widely regarded as among the best phone cameras available. It’ll be a major upgrade over the 5X camera, certainly. And spreading the payments across two years makes it more or less affordable.
In the worst case scenario, if the Pixel 3 series renders the 2 series totally obsolete, well, I’ve got a phone that’s a major step up for what I do. By the time it’s paid off, I can trade it in for a Pixel 5 (which obsoleted the Pixel 4 that made the Pixel 3 look like trash).
If you believe Google’s estimate, the new phone could arrive as soon as tomorrow or as late as Monday. Four days is a hell of a lot easier to face than two weeks. With a bit of luck, next Friday’s cat post will feature photos taken with the new phone.
So why am I getting the phone repaired if I’m buying a new one? That Google rep again. He pointed out that the trade-in value of a working 5X is almost double that of a dead one and that I’ve got thirty days–four weeks, twice as long as the repair should require–to send in the old phone. Logical and helpful. Thank you, Google Support Guy!
Or, heck, I may keep it around as an emergency backup. Maggie has a 5X, after all. It probably won’t drop dead–it seems to be from a newer production run which may not have the same unsoldering issue–but keeping the old phone would provide a little peace of mind.
Rest in peace, Nexus 5X, secure in the knowledge that your resurrection is pending.